Network Operations

Commonwealth Office of Technology’s Network Operations (NetOps) staff work trouble tickets in regards to maintaining, troubleshooting, and making problem determination of customer/circuit outages in Frame Relay (including NETVPN Frame Relay), Point to Point, Syncronet (SNA), Ethernet, DSL, and continue to work with vendors, customers, and C.O.T. personnel until the repairing or restoration of such outages is satisfactory.  NetOps also troubleshoots more technical issues such as routing anomalies, routing loops, incorrect routes, and the lack of proper routes in the network.   
The NetOps staff assists in providing direction and coordination of network repair efforts with supporting maintenance providers from state agencies, supporting contractors, and vendors

Network Operations also configures and prepares equipment to be installed at customer locations. This includes legacy routers, passport switches, and contivity routers.  NetOps provide extensive troubleshooting and problem determination in provisioning of DSL, Frame Relay, Point to Point, and Syncronet installations, upgrades, moves and/or deletes.
NetOps is also tasked with building and maintaining the state’s firewalls, related security issues, and trouble shooting firewall related issues.

In summary, Network Operations monitors, maintains, and provides technical support for the statewide digital data network of Kentucky.